DR. SANTIAGO VELÁZQUEZ. Digital Platforms and Personalized Hospitality: How SaaS Is Transforming Customer Experience Ecosystems. International Multidisciplinary Journal for Research & Development, [S. l.], v. 12, n. 10, p. 764–770, 2025. Disponível em: https://www.ijmrd.in/index.php/imjrd/article/view/4860. Acesso em: 28 may. 2026.